Shipping policy

Shipping Policy

Last Updated: July 20, 2026

Thank you for shopping at The Living Well. We are committed to processing and shipping your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

  • Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

  • Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be longer during holidays, promotions, or periods of high order volume.

Shipping Rates

We currently offer simple, flat-rate shipping within the United States.

  • Flat-Rate Shipping: $7.00 on all U.S. orders under $65.00

  • FREE Standard Shipping on all U.S. orders of $65.00 or more (before taxes and after discounts, unless otherwise stated).

Shipping charges are calculated and displayed during checkout.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: Available only when offered at checkout.

Delivery estimates are not guaranteed and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking information may take up to 24 hours to become active after the carrier scans your package.

Shipping Destinations

The Living Well currently ships to addresses within the United States.

Incorrect Shipping Information

Please carefully verify your shipping address before placing your order.

The Living Well is not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your shipping information, contact us immediately. We will do our best to make changes before your order ships, but we cannot guarantee modifications once processing has begun.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, the carrier is responsible for delivery.

If your package is delayed, marked as delivered but not received, or appears lost, please contact the shipping carrier first. If you still need assistance, contact us and we'll do our best to help resolve the issue.

The Living Well is not responsible for packages that are lost or stolen after the carrier confirms delivery.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping packaging

We will review your request and work with you to provide an appropriate resolution.

Order Changes & Cancellations

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to make changes.

Contact Us

If you have questions about your order or our shipping policy, please contact us:

The Living Well

Website: shopthelivingwell.com

Email: jody@shop-thewell.com